Information Assistance

The Elderbridge Information and Assistance Program offers information on community services.  Callers will speak with trained, empathetic Information and Assistance Specialists who will assess their needs, answer questions, explain what programs are available, and assist them in securing the assistance they need.

Information and Assistance is a bridge between people who need services and the agencies furnishing those services. Accurate information, respectfully and courteously conveyed, often means the difference between getting the help needed and feeling lost and powerless.

Studies show that people seeking services call seven to eight different phone numbers before finally finding one where someone can help them. Or, they simply give up before getting the help they need. Calling the Elderbridge Information and Assistance Program can eliminate guessing and misdirected calls.

Please stop in one of our office locations or call 1-800-243-0678 to speak with one of our trained specialists today.


Frequently Asked Questions

 Is the service free?

Yes!  All I&A services are absolutely free.

Is the I&A service always available?

The Information and Assistance Specialists are available for assistance Monday – Friday, 8:00 am – 4:00 pm. The on-line Iowa Family Caregiver database of services is available 24 hours a day, 7 days a week.

Is the service confidential?

Yes!  Your call or visit will be completely confidential.  Our I&A Specialists may ask for basic information including age, zip code, or income in order to provide an appropriate referral or to determine eligibility for a benefit or service.

What qualifications do your Information and Assistance Specialists have?

They are AIRS (Alliance of Information and Referral Systems) certified. AIRS Certification is a professional credentialing program for individuals working within the Information and Referral (I&R) sector of human services. Certification is a measurement of documented knowledge in the field of I&R reflecting specific competencies and related performance criteria. The AIRS Certification Program is operated in alignment with national standards for credentialing organizations.

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